3 hard skills or competencies (industry competencies) for Operations Supervisor
Skill definition-Applying the knowledge of value stream mapping methods to visualize, analyze and improve all the steps in a product delivery process.
Level 1 Behaviors
(General Familiarity)
Articulates the history, evolution, and future trends of Value Stream Mapping.
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Level 2 Behaviors
(Light Experience)
Adheres to established standards for value stream mapping and analysis to achieve development goals.
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Level 3 Behaviors
(Moderate Experience)
Collaborates with various departments, suppliers, and other stakeholders to form a VSM Team.
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Level 4 Behaviors
(Extensive Experience)
Delivers technology, equipment, and process input into the value stream mapping to develop business plan.
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Level 5 Behaviors
(Mastery)
Conceptualizes value stream mapping techniques to design optimal information and production flow methods.
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Skill definition-Planning, organizing, and coordinating production and maintenance tasks to improve efficiency, speed up workflow, cut costs, and prevent problems.
Level 1 Behaviors
(General Familiarity)
Cites examples of best practices for planning and scheduling work orders.
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Level 2 Behaviors
(Light Experience)
Assists in determining the availability of resources to schedule work orders accordingly.
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Level 3 Behaviors
(Moderate Experience)
Implements procedures, methods, and policies for scheduling work orders within the production line.
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Level 4 Behaviors
(Extensive Experience)
Facilitates weekly meetings with the production team to determine and communicate work order priorities.
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Level 5 Behaviors
(Mastery)
Builds and maintains a work order scheduling system to ensure on-time completion of maintenance tasks.
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4 general skills or competencies (Job family competencies) for Operations Supervisor
Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Describes the importance of operations management in optimal production and business functions.
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Level 2 Behaviors
(Light Experience)
Collects data used by the management for daily and weekly key performance indicators evaluation.
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Level 3 Behaviors
(Moderate Experience)
Handles the daily activities across various functions of the operations management and business.
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Level 4 Behaviors
(Extensive Experience)
Guides operations management decision-support activities to focus on strategies.
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Level 5 Behaviors
(Mastery)
Champions in keeping the business with strong operational discipline in operations management.
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Skill definition-Overseeing and controlling supplies and stock to ensure that an organization maintains an adequate stock quantity.
Level 1 Behaviors
(General Familiarity)
Cites the best practices and fundamental principles of inventory management.
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Level 2 Behaviors
(Light Experience)
Assists in assessing the levels of raw materials and supplies to identify shortages.
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Level 3 Behaviors
(Moderate Experience)
Administers periodic inventory checks and proper management of actions.
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Level 4 Behaviors
(Extensive Experience)
Checks alignment of overall inventory management activities with established metrics and KPIs.
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Level 5 Behaviors
(Mastery)
Adopts the latest inventory management system that addresses the organization's emerging inventory control issues.
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16 soft skills or competencies (core competencies) for Operations Supervisor
Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Cites the processes involved in business performance management.
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Level 2 Behaviors
(Light Experience)
Enters performance-related data into the performance management dashboard.
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Level 3 Behaviors
(Moderate Experience)
Deploys business performance management solutions across the entire organization.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the performance of staff and departments to make strategic decisions about production modifications.
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Level 5 Behaviors
(Mastery)
Designs applications and systems that house performance data.
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Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Cites examples of SOP practices in our business operations.
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Level 2 Behaviors
(Light Experience)
Compiles and maintains SOPs under our current policies and directions.
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Level 3 Behaviors
(Moderate Experience)
Ensures internal SOPs are in compliance with industry standards and regulations.
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Level 4 Behaviors
(Extensive Experience)
Develops and delivers training programs to ensure our SOPs are fully communicated and adhered to.
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Level 5 Behaviors
(Mastery)
Champions the adoption of SOP to foster efficiency and consistency.
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Summary of Operations Supervisor skills and competencies
There are 3 hard skills for Operations Supervisor, Value Stream Mapping, Work Order Scheduling, Workflow Optimization.
4 general skills for Operations Supervisor, Operations Management, Inventory Management, Logistics Management, etc.
16 soft skills for Operations Supervisor, Business Performance Management, Standard Operating Procedures (SOP), Financial Acumen, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Operations Supervisor, he or she needs to be proficient in Business Performance Management, be skilled in Standard Operating Procedures (SOP), and be proficient in Financial Acumen.